2.30-Hour Customer Service Excellence Training Structure
A Focused Training Journey From Customer Understanding to Service Excellence
Dewan Inspire
Last Update 3 days ago
Dewan Inspire’s 2.30-Hour Customer Service Excellence Training Session follows a structured learning journey designed to strengthen the essential skills required for delivering professional, consistent, and customer-focused service.
The session begins with Customer Service Mindset, followed by understanding customer needs and developing effective communication and active listening skills. Participants then explore customer experience and relationship building before moving into practical approaches for handling difficult customers, objections, and service challenges.
The training also focuses on problem-solving and service recovery, helping participants develop practical approaches to resolving customer concerns and maintaining positive relationships.
The final stages focus on professional service standards, performance, and action planning, helping participants connect their learning with practical workplace actions.
Training Structure:
Total: 150 Minutes | 2 Hours 30 Minutes
You can Book our Program from our Website.
The session begins with Customer Service Mindset, followed by understanding customer needs and developing effective communication and active listening skills. Participants then explore customer experience and relationship building before moving into practical approaches for handling difficult customers, objections, and service challenges.
The training also focuses on problem-solving and service recovery, helping participants develop practical approaches to resolving customer concerns and maintaining positive relationships.
The final stages focus on professional service standards, performance, and action planning, helping participants connect their learning with practical workplace actions.
Training Structure:
- Customer Service Mindset - 15 Minutes
- Understanding Customer Needs - 20 Minutes
- Communication & Active Listening - 25 Minutes
- Customer Experience & Relationship Building - 25 Minutes
- Handling Difficult Customers & Objections - 25 Minutes
- Problem-Solving & Service Recovery - 20 Minutes
- Professional Service Standards - 10 Minutes
- Performance & Action Planning - 10 Minutes
Total: 150 Minutes | 2 Hours 30 Minutes
You can Book our Program from our Website.