2.30 Hour Sales Performance Training Structure

 

Dewan Inspire’s 2.30-Hour Sales Performance Training Session follows a structured format designed to give participants practical learning across key areas of the sales process.

The session begins with Customer Service & Sales Mindset, helping participants understand the importance of professionalism, customer focus, ownership, confidence, and performance awareness.

Participants then explore Understanding Customer Needs, followed by Communication & Active Listening, with emphasis on understanding customers, asking effective questions, listening carefully, and communicating clearly.

The training continues with Customer Experience & Relationship Building, focusing on trust, positive interactions, and stronger professional relationships.

Participants also learn about Difficult Customers & Objection Handling, followed by Problem-Solving, Negotiation & Service Recovery to develop practical approaches for handling concerns and finding effective solutions.

The session then covers Sales, Persuasion & Closing, helping participants understand value presentation, persuasion, negotiation, and closing opportunities.

The final segment, Performance & Action Planning, connects the learning with practical workplace actions, goals, productivity, and sales performance.